The most common errors
Symptoms | Causes | Actions |
After connecting to the mains, the POWER LED is switched off | The device is not powered correctly | Check the power supply |
A burned fuse | Replace the fuse | |
Damaged power supply circuits | Replace the device | |
The POWER LED is on, but the STATUS and CLOUD LEDs are off | Device update in progress
| Wait 10 minutes until the update is completed |
The STATUS LED blinks with RED and GREEN | The defaults are being restored | Wait until the process is over |
The STATUS LED shows solid RED light | Error with the device | Restart the device If it didn't help, upload the latest software version (even again) If that didn't help, please contact us |
The port status LED (PORT1, PORT2, PORT3) shows solid light | Short-circuit on the bus | Eliminate the short-circuit |
230 V on the port | Eliminate the mains voltage from the port | |
Damaged port | Replace the device | |
Netconfig does not detect one or more VERTEX control units | Active firewall in the operating system | Deactivate all firewalls on the computer (the systemic firewall, antivirus firewall, etc.) Add an exception to the firewall |
The VERTEX control unit is not powered correctly | Check the power supply | |
Problem with network connections
| Check network connections between VERTEX and the mobile device on which the application is run
| |
Blocked ports in the LAN network | Have the admin unblock the ports according to the Network requirments document | |
The VERTEX control application does not show all devices | Addressing of devices in progress | Wait until the addressing is complete Wait until the data reading from all devices is complete |
Data reading from devices in progress | Wait until the data reading from all devices is complete After the commissioning, the number of devices will steadily grow as the parameters from successive addresses are being read | |
No bus continuity – the device is incorrectly connected to the DALI bus | Eliminate the bus continuity problems
| |
The bus is too long (>300 m) | Use a shorter cable to connect the device Install the signal repeater | |
A doubled address – two or more devices have the same short address | Remove and readdress the devices
| |
Alert in the application – connection error | No connection with one or more VERTEX control units | Check network connections between VERTEX and the device on which the application is run
|
Alert in the application – 230 V on a port
| 230 V AC mains voltage is connected to one or more device bus ports | Eliminate the mains voltage from the port |
Alert in the application – too many devices on the port
| Too many devices are connected to one or more device bus ports
| |
Alert in the application – short-circuit on a port
| Short-circuit on one or more device bus ports | Eliminate short-circuit |
Alert in the application – DCASE communication error
| Internal VERTEX error
| Restart the device If that didn't help, please contact us |
Alert in the application –EEPROM error
| EEPROM disconnected
| Switch the device off Remove the top right-hand plug in the device Verify if EEPROM is connected correctly Switch the device on |
EEPROM damage
| Replace the memory or the device | |
Alert in the application –FLASH memory error
| Damage of internal FLASH memory in the device
| Replace the device |
Alert in the application – network not configured | The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device | |
Red error message after triggering an action
| The action has not been triggered on the VERTEX control unit(s) |
|
No connection with one or more VERTEX control units | Check network connections between VERTEX and the device on which the application is run | |
Groups described as ERROR UID appear in the Grouping tab | The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device | |
The events triggered from the time schedule are executed too early/late | The time on the VERTEX control units is not synchronised | |
Wrong time on the tablet | Unsynchronised time on the VERTEX control units | |
More than one device responds to a command | Doubled address – two or more devices have the same short address | Remove and readdress the devices
|
The actuators lose their configured parameters (names, design names, groups, scenes, etc.) after the control unit restart | The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device | |
Numerous devices have the same serial number | The manufacturer of DALI power supplies does not use different serial numbers | Do not take any action – this is not an operating problem |
It is not possible to read serial numbers from the power supply – the power supply does not conform to the DALI standards | Change the power supply in the luminaire | |
A luminaire is not responding although it is displayed as a group member | The power supply in the luminaire has a Communication error (or had one during grouping) | Eliminate the problem on the communication line between VERTEX and the power supply in the luminaire |
Strange serial numbers of luminaires/devices. A higher amount of devices than actually installed. Other device types than actually installed
| A loop in the bus | Eliminate the loop |
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