This documentation is for older software versions (up to 3.1.29). If you have software version 3.1.30 or higher, go to MODERN Home |
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(Classic) The most common errors
- Katarzyna Stodolny
Symptoms | Causes | Actions |
After connecting to the mains, the POWER LED is switched off | The device is not powered correctly | Check the power supply |
A burned fuse | Replace the fuse | |
Damaged power supply circuits | Replace the device | |
The POWER LED is on, but the STATUS and CLOUD LEDs are off | Device update in progress
| Wait 10 minutes until the update is completed |
The STATUS LED blinks with RED and GREEN | The defaults are being restored | Wait until the process is over |
The STATUS LED shows solid RED light | Error with the device | Restart the device If it didn't help, upload the latest software version (even again) If that didn't help, restore the Vertex to factory settings If that didn't help, please contact us |
The port status LED (PORT1, PORT2, PORT3) shows solid light | Short-circuit on the bus | Eliminate the short-circuit |
230 V on the port | Eliminate the mains voltage from the port | |
Damaged port | Replace the device | |
Firestarter does not detect one or more VERTEX control units | Active firewall in the operating system | Deactivate all firewalls on the computer (the systemic firewall, antivirus firewall, etc.) Add an exception to the firewall |
The VERTEX control unit is not powered correctly | Check the power supply | |
Problem with network connections
| Check network connections between VERTEX and the mobile device on which the application is run
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Blocked ports in the LAN network | Have the admin unblock the ports according to the Network requirments document | |
The VERTEX control application does not show all devices | Addressing of devices in progress | Wait until the addressing is complete Wait until the data reading from all devices is complete |
Data reading from devices in progress | Wait until the data reading from all devices is complete After the commissioning, the number of devices will steadily grow as the parameters from successive addresses are being read | |
No bus continuity – the device is incorrectly connected to the DALI bus | Eliminate the bus continuity problems
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The bus is too long (>300 m) | Use a shorter cable to connect the device Install the signal repeater | |
A doubled address – two or more devices have the same short address | Remove and readdress the devices
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Alert in the application – connection error | No connection with one or more VERTEX control units | Check network connections between VERTEX and the device on which the application is run
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Alert in the application – 230 V on a port
| 230 V AC mains voltage is connected to one or more device bus ports | Eliminate the mains voltage from the port |
Alert in the application – too many devices on the port
| Too many devices are connected to one or more device bus ports
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Alert in the application – short-circuit on a port
| Short-circuit on one or more device bus ports | Eliminate short-circuit |
Alert in the application – DCASE communication error
| Internal VERTEX error
| Restart the device If that didn't help, please contact us |
Alert in the application –EEPROM error
| EEPROM disconnected
| Switch the device off Remove the top right-hand plug in the device Verify if EEPROM is connected correctly Switch the device on |
EEPROM damage
| Replace the memory or the device | |
Alert in the application –FLASH memory error
| Damage of internal FLASH memory in the device
| Replace the device |
Alert in the application – network not configured | The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device | |
Red error message after triggering an action
| The action has not been triggered on the VERTEX control unit(s) |
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No connection with one or more VERTEX control units | Check network connections between VERTEX and the device on which the application is run | |
Groups described as ERROR UID appear in the Grouping tab | The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device | |
The events triggered from the time schedule are executed too early/late | The time on the VERTEX control units is not synchronised | |
Wrong time on the tablet | Unsynchronised time on the VERTEX control units | |
More than one device responds to a command | Doubled address – two or more devices have the same short address | Remove and readdress the devices
|
The actuators lose their configured parameters (names, design names, groups, scenes, etc.) after the control unit restart | The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device | |
Numerous devices have the same serial number | The manufacturer of DALI power supplies does not use different serial numbers | Do not take any action – this is not an operating problem |
It is not possible to read serial numbers from the power supply – the power supply does not conform to the DALI standards | Change the power supply in the luminaire | |
A luminaire is not responding although it is displayed as a group member | The power supply in the luminaire has a Communication error (or had one during grouping) | Eliminate the problem on the communication line between VERTEX and the power supply in the luminaire |
Strange serial numbers of luminaires/devices. A higher amount of devices than actually installed. Other device types than actually installed
| A loop in the bus | Eliminate the loop |
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