Problem with detecting DALI devices in the Vertex GUI

Severity

Medium

Symptoms

The devices plugged into the DALI line are not visible in the luminaires tab in GUI.

Possible causes

• not properly wired DALI device

• doubled DALI devices

• not qualified DALI device

Temporary solution

1. Use https://glamox.atlassian.net/wiki/pages/createpage.action?spaceKey=ME&title=Checking%20a%20DALI%20installation procedure to make sure that the installation is properly wired.

2. Then try 4. Clearing devices on the buses to readdress the DALI devices. If there was a doubled address, it will be addressed again without conflicts.

3. Check if the device which you are using is qualified E2D components. If not, consider changing the device to a qualified one.

Direct solution

In Vertex 3 we implemented a mechanism, which locates the doubled address on the DALI line and readdresses it automatically. From the user’s perspective, the doubled DALI address will be invisible.