Netconfig doesn't detect Vertex controllers

If you can’t see any controllers in the netconfig, it may be because of several factors. Read this troubleshooting article and find your solution.

Before you start

Try the proposed solutions in The most common errors. Check if netconfig does not detect one or more VERTEX control units.

Solution 1

1. Type in the http://YOUR_VERTEX_IP/netconfig in the browser. In the entry screen, check if the IPv4 option is enabled.

2. Follow the steps described here. Check if all controllers are seen within the netconfig.

3. Make sure that all controllers are assigned with the intended IP addresses. Then, commission the system accordingly to E2D Commissioning.

Solution 2

If you have done the network configuration before and then you don’t see Vertexes in the netconfig, check if Vertexes have been properly assigned with network settings. In your browser type: http://YOUR_VERTEX_IP:1880/vertex/neghbours

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