Inside an Order - Features Overview
- Sandra Hoem
Quick access to headers on the page
Download Product Documentation
Request Changes
The customer can request changes to the item quantity and requested date for an order by clicking the "Request Changes" button, which will automatically create a case with a dedicated case number.
Additionally, the customer can add a note with further information. This note will be visible in the "Description Information → Description" field of the case in Salesforce.
Downloading Product Documentation
The following types of product documentation are available for download:
Product Sheet
User Manual
Certificate
Declaration of Conformity
Please note that only existing documentation is available for download from the web. Some items may not have all the documentation types.
What happens when downloading documents
The customer has to select the desired documentation to download and click the Download button. All available files will be saved as a zip folder named "ItemFiles.zip" in the customer’s computer's “Downloads section”.
Report a claim
A case is created when reporting a claim.
The customer can add a description with additional details about the claim. This description will appear in the "Description Information → Description" field of the case in Salesforce.
In addition, the customer can upload files for further clarification. These files will be available under the "Files" section of the case in Salesforce.