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Quick access to headers on the
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page
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You can filter your list view between “view all” and “In Progress”.
17.june
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Values wiki table
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Glamox Customer Portal
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Source (LN/Salesforce, InRiver,)
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Description
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Filter descending/ascending availability
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NR.
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Line number (en ekstra 0?)
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✔️
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Image
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InRiver?
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Item number - overskrift??
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✔️
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Suspended, ceiling surface → hva mer?? Overskrift?
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?
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Quantity
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✔️
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Dates
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✔️
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POS.
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✔️
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Status
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✔️
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🚚
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A truck icon appears if your order is shipped…
If you click on it it will direct you to a link with shipment information
Information Card Values wiki
Files Value
This filter shows files related to the order.
File types:
Invoice
Order Confirmation
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For Norway invoices come without… |
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📌 Download Product Documentation
Request Changes
The customer can request changes to the item quantity and requested date for an order by clicking the "Request Changes" button, which will automatically create a case with a dedicated case number.
Additionally, the customer can add a note with further information. This note will be visible in the "Description Information → Description" field of the case in Salesforce.
Downloading Product Documentation
The following types of product documentation are available for download:
Product Sheet
User Manual
Certificate
Declaration of Conformity
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Please note that only existing documentation is available for download from the web. Some items may not have all the documentation types. |
What happens when downloading documents
The customer has to select the desired documentation to download and click the Download button. All available files will be saved as a zip folder named "ItemFiles.zip" in the customer’s computer's “Downloads section”.
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Report a claim
A case is created when reporting a claim.
The customer can add a description with additional details about the claim. This description will appear in the "Description Information → Description" field of the case in Salesforce.
In addition, the customer can upload files for further clarification. These files will be available under the "Files" section of the case in Salesforce.