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In this article, you will find the most frequent errors during commissioning and maintaining the Ethernet2DALI system and possible solutions for these situations.
The most common electrical errors
The most common commissioning errors
Other errors with causes and actions
The most common electrical errors
Short circuit,
Short circuit is communicated with solid DALI line diode,
Short circuit is communicated in Vertex graphic user interface,
DALI line loop,
It’s communicated neither in graphic user interface nor diodes on the front panel
Picture
DALI line break,
Not all devices were discovered in the graphic user interface,
Not all devices react to the ON/OFF function after pressing the DALI line button,
Improper DALI line connection,
Picture,
It’s communicated in a graphic user interface as a short circuit,
230V on DALI line,
It’s communicated with solid DALI line diode,
It’s communicated as a notification in the Vertex graphic user interface (picture)
The most common commissioning errors
I can't connect to the Vertex
Check Vertex power supply, correct network connection, link (diodes on Vertex and pc)
Check whether the computer is connected to the Vertex directly or via a switch
Check if the network address is from the same address pool as Vertex
The default address of the Vertex is 10.0.6.50
Check the Vertex address using the Firestarter app
What is CUID?
CUID is an individual object identifier generated when the system is first started (by Firestarter)
How to change the CUID?
This can be done through the Firestarter app. Remember that this involves the loss of access to Vertex from the Glamox Connect level (new authorization required)
What is the Vertex ID?
The ID is a unique Vertex number located on the front panel of the device, which is used to identify the device on the site in Glamox Connect or by the LMS Support
Luminaire control does not work
Check the status of the LEDs on the Vertex
Check the power of the Vertex
Check the system logs
How to change Vertex's IP?
The Firestarter application is used to change Vertex's IP address
Other errors with causes and actions
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Symptoms
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Causes
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Actions
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After connecting to the mains, the POWER LED is switched off
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The device is not powered correctly
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Check the power supply
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A burned fuse
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Replace the fuse
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Damaged power supply circuits
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Replace the device
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The POWER LED is on, but the STATUS and SLS LEDs are off
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Device update in progress
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Wait 10 minutes until the update is completed
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The STATUS LED flashes alternatingly in RED and GREEN
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The defaults are being restored
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Wait until the process is over
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The port status LED (PORT1, PORT2, PORT3) emits continuous light
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Short-circuit on the bus
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Eliminate the short-circuit
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230 V on the port
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Eliminate the mains voltage from the port
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Damaged port
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Replace the device
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Firestarter does not detect one or more VERTEX control units
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Active firewall in the operating system
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Deactivate all firewalls on the computer (the systemic firewall, antivirus firewall, etc.)
Add an exception to the firewall
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The VERTEX control unit is not powered correctly
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Check the power supply
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Problem with network connections
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Check network connections between VERTEX and the mobile device on which the application is run
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Blocked ports in the LAN network
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Have the admin unblock the ports according to the Network requirments document
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The VERTEX control application does not show all devices
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Addressing of devices in progress
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Wait until the addressing is complete.
Wait until the data reading from all devices is complete.
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Data reading from devices in progress
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Wait until the data reading from all devices is complete.
After the commissioning, the number of devices will steadily grow as the parameters from successive addresses are being read
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No bus continuity – the device is incorrectly connected to the DALI bus
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Eliminate the bus continuity problems
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The bus is too long (>300 m)
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Use a shorter cable to connect the device
Install the signal repeater – 3. Installation
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A doubled address – two or more devices have the same short address
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Readdress the device using the “Remove device” option in the Actions->VERTEX/Port tab
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Alert in the application – connection error
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No connection with one or more VERTEX control units
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Check network connections between VERTEX and the mobile device on which the application is run
Alert in the application – 230 V on a port
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230 V AC mains voltage is connected to one or more device bus ports
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Eliminate the mains voltage from the port
Alert in the application – too many devices on the port
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Too many devices are connected to one or more device bus ports
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Reduce the number of devices to 64
Alert in the application – short-circuit on a port
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Short-circuit on one or more device bus ports
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Eliminate short-circuit
Alert in the application – DCASE communication error
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Internal VERTEX error
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Restart the device. If the problem persists, contact the manufacturer.
Alert in the application –EEPROM error
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EEPROM disconnected
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Switch the device off
Remove the top right-hand plug in the device
Verify if EEPROM is connected correctly
Switch the device on
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EEPROM damage
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Replace the memory or the device
Alert in the application –FLASH memory error
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Damage of internal FLASH memory in the device
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Replace the device
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Alert in the application – network not configured
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The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device
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Use the VERTEX Firestarter to configure the network 4. System commissioning
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Red error message after triggering an action
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The action has not been triggered on the VERTEX control unit(s)
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No connection with one or more VERTEX control units
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Check network connections between VERTEX and the mobile device on which the application is run
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Groups described as ERROR UID appear in the Grouping tab
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The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device
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Use the VERTEX Firestarter to configure the network 4. System commissioning
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The events triggered from the time schedule are executed too early/late
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The time on the VERTEX control units is not synchronised
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Synchronise the time
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Wrong time on the tablet
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Unsynchronized time on the VERTEX control units
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Synchronise the time
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More than one device responds to a command
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Doubled address – two or more devices have the same short address
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Readdress the device using the “Remove device” option in the Actions->VERTEX/Port tab
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The actuators lose their configured parameters (names, design names, groups, scenes, etc.) after the control unit restart
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The cluster of VERTEX control units is not configured – it has to be configured even if it is only one device
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Use the VERTEX Firestarter to configure the network 4. System commissioning
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Numerous devices have the same serial number
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The manufacturer of DALI power supplies does not use different serial numbers
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Do not take any action – this is not an operating problem
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It is not possible to read serial numbers from the power supply – the power supply does not conform to the DALI standards
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Change the power supply in the luminaire
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A luminaire is not responding although it is displayed as a group member
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The power supply in the luminaire has a Communication error (or had one during grouping)
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Eliminate the problem on the communication line between VERTEX and the power supply in the luminaire
Add the device to the group again
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Strange serial numbers of luminaires/devices. A higher amount of devices than actually installed. Other device types than actually installed
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A loop in the bus
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Eliminate the loop
Remove all devices from the bus
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Emergency luminaires – possible problem notifications after performing tests
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Circuit failure
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Problem with the emergency module
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Replace the emergency module
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Battery duration failure
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Battery operation is enabled, but the battery backup duration time is below minimum value.
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Replace the battery
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Battery failure
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Battery short-circuited, disconnection or battery broken
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Replace the battery
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LED type luminaires
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Short circuit
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Light source output is shortened
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Verify the light source connection
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Open circuit
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Light source output is opened
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Verify the light source output connection
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Load decrease
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The load has decreased
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Verify the load of the light source output
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Load increase
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The load has increased
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Verify the load of the light source output
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Thermal shut down
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The temperature of the luminaire has reached the critical point
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Verify luminaire thermal conditions
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Thermal overload
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The temperature of the luminaire is too high
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Verify luminaire thermal conditions
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General lighting luminaires
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Lamp failure
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A problem with the light source
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