Problem with commissioning the button

Owned by Roman Odelga
Last updated: Oct 26, 2023 by Joanna Kozakiewicz
1 min read

There are some common problems with commissioning zigbee buttons. In the article below you will find a short description of how to diagnose and remove these problems. We can have two situations:

  • The button is visable in the app, but the luminaries do not respond to actions

In many cases this issue is caused by the user mounting the front cover up-side-down.
As the base of the switch is the same for 2B and 4B, putting the cover on the wrong way, will cause the switch to send scene 1 or 2, instead of sending ON/OFF comands.

There are two nodges that trigger the right function when the button is pressed.

  • The button is not detected by the app

There are two things that can cause this problem.

  1. Check if the phone is not connected via Bluetooth to another device. Button detection is done via the Bluetooth protocol, so when the phone is connected to a device (headphones. PC, etc.), the app may not detect the buttons correctly.

  2. When pairing the button, the phone should be approximately 1.5 m away from the button. When devices are too close to each other (phone and button), the signal may be too strong, making communication difficult.