Please be aware that this is a legacy version of the support site. If you have software version 3.1.30 or higher go to MODERN Home
(Classic) 3. Vertex software updating
Make sure that you've completed the previous step: How to get into Vertex GUI?
Pay attention to the type of software. Vertex 2 and Vertex 3 have different software versions. The numbering of the Vertex 2 software version starts with the number 2 (e.g. 2.10.1) and for the Vertex 3, it starts with 3 (e.g. 3.1.8).
You cannot update e.g. software version 2.10.1 to 3.1.8.
When updating the Vertex 2 software, the whole Vertex cluster is updated.
When updating the Vertex 3 software, you have to update each Vertex controller in the cluster individually.
Instructions
In the Vertex GUI:
Go to the Settings section.
Log in as an administrator. The default credentials are:
login: admin
password: admin1234Check the software version in the UPDATES. Compare it with the current version of the software.
Download the software file.
Select the Update button.
6. You will see the SWUpdate software screen. Then, upload then the downloaded software file with the Software Update.
7. Wait until everything is uploaded. Don’t worry if the upload will be stuck at 3 or 4%. It is because of the large file that needs to be processed. Then, the upload will speed up.
8. After the upload is finished, you will see the info about restarting the system. Wait for about 30 seconds until the whole page is reloaded.
9. After a while, the system will restart for the 2nd time. Don’t exit the page.
10. Go to the Vertex GUI and refresh it by pressing ctrl+F5 or refreshing the page if you’re on a mobile device. See if you have the current version of the software. You will see the info about new release notes to read.
Here, we used default credentials to log in as administrator. We advise you to change the password for safety reasons.