📌 Change Password

📌 Roles

📌 Create a New Contact

📌 No Longer Employed

My Profile

Personal Information

Here you can change your contact information. These values will be updated to the same Contact in Salesforce.

Change Password

In order for the contact to be able to change password here are the credentials:

• Remember old password

• New password must consist of

  • At least 8 characters

    • At least 1 Capital letter

    • At least 1 Number

    • At least 1 symbol

By clicking the change password button, the password is changed.

My Team

This feature is only available if you are set as an administrator as of January 24th.

Under the “My Team” section, all Contacts within your account with a Portal User will be shown.

Roles

Administrator role

• Able to edit all Portal user contacts within the Account

  • Personal Information

  • MyGlamox Role

  • Disable contact

Member role

If your account role is "Member," you will only have access to edit your own contact information. You will not be able to edit the information of other users.

Create a new contact

By creating a new contact from myGlamox, a new contact is added to the Account in Salesforce.

Visit the Contact page in Salesforce, and click create user.

Once your contact has created a password, and you have refreshed your webpage, the button will change to “log in as user”.

Edit Contact

As administrator, you can edit contact's personal information. These changes will apply on the corresponding fields in Salesforce.

No Longer Employed

Selecting "No longer employed" for a user will deactivate their account, preventing access to the customer portal. The contact will remain visible in Salesforce under Contacts. To reactivate the contact, simply uncheck the "No longer employed at company" box in Salesforce under Contact Details.