There are some common problems with commissioning zigbee buttons. In the article below you will find a short description of how to diagnose and remove these problems. We can have two situations:
The button is
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visable in the
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app, but the luminaries do not respond to actions
In many cases this issue is caused by the user mounting the front cover up-side-down.
As the base of the switch is the same for 2B and 4B, putting the cover on the wrong way, will cause the switch to send scene 1 or 2, instead of sending ON/OFF comands.
It is almost impossible to notice, but there
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There are two nodges that |
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trigger the right function when the button is pressed. |
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The button is not detected by
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the app
There are two things that can cause the this problem.
Check
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if the phone is not connected via Bluetooth to another device. Button detection is done via the Bluetooth protocol, so when the phone is connected to a device (headphones. PC, etc.), the
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app may not detect the buttons correctly.
When pairing the button, the phone should be approximately 1.5 m away from the button. When
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devices are too close to each other (phone and button), the signal may be too strong, making communication
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difficult.