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There are some common problems with commissioning zigbee buttons. In the article below you will find a short description of how to diagnose and remove these problems. We can have two situations:

  • The button is

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  • visable in the

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  • app, but the luminaries do not respond to actions

In many cases this issue is caused by the user mounting the front cover up-side-down.
As the base of the switch is the same for 2B and 4B, putting the cover on the wrong way, will cause the switch to send scene 1 or 2, instead of sending ON/OFF comands.
It is almost impossible to notice, but there

Info

There are two nodges that

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trigger the right function when the button is pressed.

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  • The button is not detected by

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  • the app

There are two things that can cause the this problem.

  1. Check

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  1. if the phone is not connected via Bluetooth to another device. Button detection is done via the Bluetooth protocol, so when the phone is connected to a device (headphones. PC, etc.), the

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  1. app may not detect the buttons correctly.

  2. When pairing the button, the phone should be approximately 1.5 m away from the button. When

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  1. devices are too close to each other (phone and button), the signal may be too strong, making communication

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  1. difficult.