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If you have both Vertex 2 and Vertex 3 on your site, read /wiki/spaces/ME/pages/1979646009 first.
Solution 1
Restart the Vertex manually (plug out the power supply and power the device again).
Close the Firestarter app on your phone.
Connect to the Vertex WiFi.
Run the Firestarter app.
Follow the steps described here. Check if the app finds all Vertexes.
Solution 2
Type in the http://YOUR_VERTEX_IP/netconfig in the browser. In the entry screen, check if the IPv4 option is enabled.
Follow the steps described here. Check if all controllers are seen within the netconfig app.
Make sure that all controllers are assigned with the intended IP addresses. Then, commission the system accordingly to E2D Commissioning.
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If you have done the network configuration before and then you don’t see Vertexes in the Firestarter app, check if Vertexes have been properly assigned with network settings. Type the http://YOUR_VERTEX_IP:1880/vertex/neghbours in the browser. If the file is empty or unavailable to reach, contact us to get further support. |
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