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📌 Change Password📌 Roles

📌 Create a New Contact

📌 No Longer Employed

My Profile

Personal Information

By clicking edit contact, the contact can change it’s personal information. The values will be updated to the same Contact in Salesforce.

In Salesforce

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In MyGlamox Customer Portal

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Change Password

In order for the contact to be able to change password here are the credentials:

  • Remember old password

  • New password must consist of

    • At least 8 characters

      • At least 1 Capital letter

      • At least 1 Number

      • At least 1 symbol

By clicking the change password button, the password is changed.

My Team

Info

This feature is only available if the contact is set as an administrator as of January 24th.

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Under the “My Team” section, all Contacts within your account with a Portal User will be shown.

myProfile

📌 Change Password

📌 myTeam

Roles

In Salesforce

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In myGlamox Customer Portal

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Administrator role

The first contact granted access to the customer portal will be assigned the administrator role by default. However, this can be modified in Salesforce, and multiple administrators are allowed.

Features of the administrator role:

  • Able to edit all Portal user contacts within the Account

    • Personal Information

    • MyGlamox Role

    • Disable contact

  • Create a new contact

  • Onboard existing Contacts to the customer portal.

For information on how to edit, create or deactivate a contact, please visit this page.

Member role

If your account role is "Member," you will only have access to edit your own contact information. You will not be able to edit the information of other users.

Create a new contact

By creating a new contact from myGlamox, a new contact is added to the Account

My Profile

Personal Information

By clicking edit contact, the contact can change it’s personal information. The values will be updated to the same Contact in Salesforce.

In

myGlamox Customer Portal

Salesforce

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In

salesforce

MyGlamox Customer Portal

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Note

Please note that the Contact must be onboarded to the Portal by receiving a link to create a password.

Visit the Contact page in Salesforce, and click create user.

If you refresh your page the button will change to “log in as user”.

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Edit Contact

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As administrator, you can edit contact's personal information. These changes will apply on the corresponding fields in Salesforce.

No Longer Employed

Selecting "No longer employed" for a user will deactivate their account, preventing access to the customer portal. The contact will remain visible in Salesforce under Contacts. To reactivate the contact, simply uncheck the "No longer employed at company" box in Salesforce under Contact Details.

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Change Password

In order for the contact to be able to change password here are the credentials:

  • Remember old password

  • New password must consist of

    • At least 8 characters

      • At least 1 Capital letter

      • At least 1 Number

      • At least 1 symbol

By clicking the change password button, the password is changed.

My Team

Info

Actions within MyTeam are only available if the contact is set as an administrator.

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The MyTeam section displays all contacts associated with the account that have been onboarded to the myGlamox Customer Portal.