📌 How to Create a Claim in the Portal
📌 Claim Locations in Salesforce Description from Customer
How to Create a Claim in the Portal
1️⃣ Select the order line for which you want to submit a claim.
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4️⃣ Review all fields to ensure they are correct, then click the "Report Claim" button to submit your claim.
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Description from Customer
Claim Description User field (Now in chat dialog?)
The description entered by the user in the online portal is visible in Salesforce under 'Description Information,' specifically in the description line.
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