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Glamox Connect will warn you about missing devices by giving you fault information.

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In some cases if the device has been reconfigured in the local system it can be detected as Device missing in Connect. This most often happens if the device is moved to another gateway and Connect is not able to detect this change, especially if you have many Glamox Connect Access Points in your system.

  • If both gateways where a change occurred are on the same Access Point a race condition can occur where Connect is not able to update the parent gateway as both gateways are reporting a different state. When this is the case you will NOT get a new device as well as the fault not getting resolved. In this case the existing device needs to be removed for the new device to be discovered

  • If the gateways where a change occurred are on different Access Points you will probably get a new device linked to the new access point due to the limitation of traffic between the access points. If this is the case the device needs to be replaced by following Replacing device

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